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Guest Feedback


Dear Guest,

The Guest Comment Card is one of managements most important tools in evaluating whether we are achieving out goal of exceeding guest's expectations. I would personally appreciate if you took the time to "Tell Me !" about your experience in the hotel. each comment Card is reviewed daily and responded to personally. We value feedback !

 Tamu yang Terhormat,

Guest Comment card adalah salah satu sarana terpenting yang digunakan manajemen untuk mengevaluasi apakah kami mencapai tujuan kami yaitu melebihi keinginan tamu.

Saya pribadi sangat menghargai jika Anda meluangkan sedikit waktu untuk "menyampaikan kepada saya" ("Tell Me!") tentang pengalaman anda selama menginap di Hotel kami. Setiap kartu  Komentar akan dianalisa setiap hari dan ditanggapi secara pribadi!

Keith Bell
General Manager

Name / Nama :
Email / Email :
Room / Kamar # :
Date of Stay :
Tgl. Menginap 		(dd/mm/yyyy)
Company / Perusahaan :
Address / Alamat :
Country / Negara :

ROOM RESERVATION / PEMESANAN KAMAR
1. What did influenced you to stay at the Sanur Paradise Plaza Hotel & Suites ?
Apa yang menjadi alasan anda menginap di Sanur Paradise Plaza Hotel & Suites ?
Recommendation / Rekomendasi Kolega
Previous Experience / Pengalaman sebelumnya
Website / Internet
Travel Agent / Biro Perjalanan
Facilities / Fasilitas
Location / Lokasi
Other / Lain-lain
2. How was your reservation made?
Bagaimana Anda melakukan pemesanan kamar?
Hotel Directory / Petunjuk Hotel
GDS Reservation / Pemesanan lewat GDS
A Travel Agent / Biro Perjalanan
Corporate Policy / Ketentuan Perusahaan
Other / Lain-lain
3. Was your reservation handled prompty and efficiently?
Apakah reservasi Anda ditangani dengan baik dan efisien?
Excellent / Sangat Bagus Good / Baik
Average / Cukup Poor / Buruk
4. Purpose of visit / Tujuan Berkunjung:
Business / Bisnis Holiday / Liburan
Transit / Transit Meeting / Rapat
5. Name of Tour Operator / Nama Tour Operator:

GUEST SERVICE / PELAYANAN TAMU
6. Please comment on the quality of service from the following :
Mohon komentar anda tentang kualitas pelayanan di bawah ini.
  Excellent Good Average Poor
Assistant Manager
Manager yang bertugas
Guest Relations Officer
Guest Relation
Security
Keamanan
Front Desk
Recepsionis
Bellman
Petugas Pelayanan Barang
Telephone Operator / Hot Line Service
Kids Club Staff / Karyawan Klub Anak-anak
Laundry / Valet
Pool Attendant
Karyawan Kolam Renang
7. Were hotel facilities explained?
Apakah fasilitas hotel sudah dijelaskan?
Yes / Ya No / Tidak

SPA / POOL / FITNESS CENTRE
SPA / KOLAM RENANG / PUSAT KEBUGARAN
8. Please comment on the quality of service at Spa / Pool / Fitness Centre :
Mohon beri komentar pada kualitas Pelayanan Spa / Kolam Renang / Pusat Kebugaran
Spa / Massage
Pemandian Air Panas
  Excellent Good Average Poor
Ambience
Suasana
Staff Skill & Knowledge
Ketrampilan & Pengetahuan Staff

Fitness Centre /
Pusat Kebugaran
  Excellent Good Average Poor
Service
Pelayanan
Activities
Kegiatan
Equipment
Perlengkapan
Cleanliness
Kebersihan

Pool / Recreation
Kolam Renang / Rekreasi
  Excellent Good Average Poor
Service
Pelayanan
Activities
Kegiatan

Comments / Suggestions :

GUEST SERVICE / PELAYANAN TAMU
9. Please comment on your room :
Mohon komentar tentang kamar Anda
Guest Room/Kamar Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Comfort
Kenyamanan
Amenities & Supplies
Perlengkapan
Room facilities
Fasilitas Kamar
Service
Pelayanan

Guest Bathroom/Kamar Mandi Tamu
  Excellent Good Average Poor
Cleanliness
Kebersihan
Comfort
Kenyamanan
Amenities & Supplies
Perlengkapan
Room facilities
Fasilitas Kamar
Service
Pelayanan

Comments :

10. How would you rate the working condition of the :
Bagaimana Anda menilai perlengkapan berikut ini
  Excellent Good Average Poor
Television
Televisi
Air Condition
Pendingin Ruangan
Water Temperature
Suhu Air
Lighting - Bedroom
Penerangan - Kamar Tidur
Lighting - Bathroom
Penerangan - Kamar mandi

Comments :

RESTAURANT & BAR / RESTORAN & BAR
11. Please comment on the quality of food and service in our Restaurants and Outlets :
Mohon komentar Anda tentang kualitas makanan & pelayanan dari Restoran & Outlet kami
Quality of Food / Kualitas Makanan
  Excellent Good Average Poor
Teras Teratai
Sanur Harum
Cafe Komodo
Lobby Bar
Room Service
Plaza Club Lounge
Terrace Suites

Quality of Service / Kualitas Pelayanan
  Excellent Good Average Poor
Teras Teratai
Sanur Harum
Cafe Komodo
Lobby Bar
Room Service
Plaza Club Lounge
Terrace Suites

Specific comments on our Restaurants and Bars would be appreciated
Kami sangat menghargai komentar khusus tentang Restoran & Bar yang disebutkan diatas
12. Do you feel that our pricing represents good value?
Apakah menurut Anda harga yang kami tawarkan sesuai?
Yes / Ya Avg. / Rata-rata No / Tidak
Food/Makanan
Beverage/Minuman

PUBLIC AREA / AREA UMUM
13. Please comment on the overall appearance of the hotel's public areas :
Mohon komentar Anda tentang penampilan hotel secara keseluruhan
  Excellent Good Average Poor
Cleanliness
Kebersihan
Standard of maintenance
Standar Perawatan
Appearance of grounds
Penampilan Taman

Comments :

GENERAL / UMUM
14. How would you rate the overall quality of the hotel?
Bagaimana Anda menilai kualitas hotel secara keseluruhan.
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk
15. Overall staff courtesy
Karyawan secara keseluruhan
Excellent / Sangat Bagus
Good / Bagus
Average / Rata-rata
Poor / Buruk
16. Please recommend an employee for exceptional service :
Mohon rekomendasikan karyawan yang memberikan pelayanan terbaik
Employees Name :
Nama Karyawan
Area of Work :
Wilayah Kerja
Reason :
Alasan

BETWEEN US / ANTARA KITA
Do you have any other suggestions comments which would help us make your next visit more enjoyable?
Apakah ada komentar lain yang dapat membantu kami membuat kunjungan Anda berikutnya lebih menyenangkan?
This is my visit to Sanur Paradise Plaza Hotel & Suites
Ini adalah kunjungan saya yang ke di Sanur Paradise Plaza Hotel & Suites

If you return to Bali, would you stay at the Sanur Paradise Plaza Hotel & Suites again?
Jika Anda kembali ke Bali, apakah Anda akan menginap di Sanur Paradise Plaza Hotel & Suites lagi ?
Yes definitely / Ya pasti Maybe / Mungkin No / Tidak

Please tick if you would like to be included in any mailing / email updated.
Mohon diisi jika Anda ingin termasuk dalam daftar surat / email terbaru.



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Sanur Paradise Plaza Suites
Family Apartments in Bali
Jalan By Pass Ngurah Rai 83, Sanur 80228 Bali, Indonesia
phone (62-361) 281781 fax (62-361) 289166 email info@sanurparadise.com

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